This Service Level Agreement page sets out HR’s commitment to our staff here at LPF. As you will appreciate, we are a very busy department and get numerous requests every day. No request is too small (within reason) and all requests do get looked at but as you will understand we have to prioritise some work that is fundamental to the business.
As such we think it will prove helpful to you all if we set out our timelines for responding to certain requests. These are realistic timelines and are in line with most other businesses. If anything that you request is very urgent, the sooner you get it in the sooner we will be able to get back to you and on certain occasions we may be able to expedite and response. Please note, that we sometimes require extra time as may need to research the answer, contact relevant institutions or simply require input from personnel outside of either HR or the business as a whole.
|Council Forms (Housing/Tax)||7 Working Days|
|Proof of Employment||3 Working Days|
|Holidays – Apprentices||7 Working Days|
|Holidays – Senior Staff||14 Working Days|
|References||7 Working Days|
|Reapplication||20 Working Days & Acknowledge We Have Received the Application Within 2 Days|
|Certificates||Apprentices to Have Them as Soon as We Have Them All. Ex Apprentices to Arrange A Date for Collection|
|P45||Arrange a Date for Collection within 3 Working Days|